Liverpool-based support for financial advisers and advice practices across the UK

Liverpool and North West practice support

A clearer way to collect client information and move work forward.

Trusted Connections helps advisers turn professional documents into secure digital client workflows—so the right information is gathered, reviewed and ready for the next step.

The opportunity

Good client service depends on how easily the right information can move.

When a client has to complete information across emails, paper forms and follow-up calls, advisers and support teams spend time chasing details rather than progressing work. Trusted Connections brings professional documents into a secure digital workflow: an adviser can share the relevant form, the client can complete it in their own time, and the resulting information is available in one protected workspace for the next action.

What strong service needs

One protected workflow, from client request to confident next action.

For advisers

Share a tailored digital document from a private workspace and spend less time gathering the same information in different places.

For support teams

Receive a clearer record of the client’s responses, relevant details and agreed next action—without starting from fragmented emails or handwritten notes.

For clients

Complete a professional document through a secure, straightforward link or portal experience, at a time that suits them.

Three practical solutions

Designed for the day-to-day reality of an advice practice.

01

Handover Forms

A secure digital document workflow that helps advisers collect the relevant client information, then give the administration team a clearer, more complete starting point.

Common use

  • After an advice meeting, collect the detail administration needs before progressing the case.
  • When circumstances change, give the client one clear route to update key information.

Built around the workflow you need.

02

The Will Journey

A professional client-preparation workflow that helps advisers introduce an important conversation clearly, with digital materials designed to make the next step easier to complete and review.

Common use

  • At an annual review, introduce a wider family or estate-planning conversation with care.
  • After a life change, help the client prepare for an appropriately qualified specialist discussion.

Built around the workflow you need.

03

My Documents

An organised client-information resource that brings the documents, decisions and next actions that matter into a clearer, more useful record for adviser and client alike.

Common use

  • Before an annual review, bring key documents and priorities into one useful place.
  • Following a family change, give clients a clearer shared record for future conversations.

Built around the workflow you need.

Try it free

Experience the client workspace before you get in touch.

Explore a safe, interactive example of the client experience: opening shared documents, preparing a blank digital form and reviewing a completed response.

Example workspace only. This preview uses fictional records, creates no account or secure link, and does not collect or store information.

Trusted Connections

Example client workspace

No sign-up required

Professional information request

Start with the detail the adviser needs.

This sample follows a typical adviser workflow: prepare a focused request, share a protected completion route, then review the returned information in the workspace.

See the adviser journey in 32 seconds

Narrated fictional workflow · British English

Video
Read video transcript

First, choose the client and focus the request on the information that matters. Shape one clear digital document around the client’s circumstances, protection and priorities. Share a protected completion route, so the client can respond in their own time. When it is ready, review the response securely and move confidently to the next action.

Client record

Example client

Fictional record · annual review

Digital document

Annual review information pack

Structured request · sample only

What the adviser asks for

Personal circumstancesProtection reviewPriorities for discussion

This is a guided preview of the workflow. A live workspace is configured around the documents and service process your practice needs.

An organised client document folder

A service-led standard

Make information collection easier for clients—and more useful for the professionals supporting them.

The strongest client relationships are built on clarity, care and follow-through. A secure adviser workspace gives each professional a practical route to share a digital document, receive the completed information and progress the next action with less delay and duplication.

A practical starting point

Talk through the opportunity in your practice.